Privacy Policy

Ideascape (Pty) Ltd ("we", "us", or "BookingFlow") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our BookingFlow scheduling platform.

1. Information We Collect

Personal Information

When you register for BookingFlow, we collect:

• Name and email address
• Business/organisation name
• Contact information you choose to provide
• Payment information (processed securely by our payment provider)

Usage Information

We automatically collect:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns within the application

Appointment Data

You and your team members create appointment data including client names, contact details, appointment times, and notes. This data belongs to you and your organisation.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our scheduling service
• Process your transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyse usage trends to improve our service
• Detect, prevent, and address technical issues

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers: Third parties that help us operate our business (hosting, payment processing)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information. This includes encryption of data in transit and at rest, secure authentication, and regular security assessments. Our infrastructure is hosted on Google Cloud Platform, which maintains industry-leading security certifications.

5. Your Rights Under POPIA

As a South African company, we comply with the Protection of Personal Information Act (POPIA). You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. When you delete your account, we will delete or anonymise your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Children's Privacy

BookingFlow is not intended for use by children under 18. We do not knowingly collect personal information from children under 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

10. Information Regulator

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg.